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Changing your mind. For regular purchases you may withdraw from your purchase within 14 days of receiving the object, without giving a reason. Tell us within that period through the Contact page by selecting “Return Request”, then send the object back within 14 days of telling us, unused and in its original packaging.
Refunds. We refund the purchase price, including the original standard delivery charge, within 14 days of receiving your withdrawal notice. We may wait until the object is back with us, or until you have shown that it has been sent. Before you send anything, we confirm the return address and the expected return shipping cost.
Faults and objects not as described. If an object arrives damaged, has a defect, or differs materially from its description, your statutory rights apply, independent of the 14-day period. We will repair, replace or refund it and cover the return costs. Please report transport damage within 48 hours so we can claim with the carrier (see Export & Shipping). Natural variation in glaze, surface and firing marks is part of handmade porcelain and is not a defect.
Commissions and personalised objects. Objects made to your specifications or clearly personalised for you are excluded from the right of withdrawal. Your statutory rights for faults still apply.
Customers should include:
– their name
– order number
– product being returned
– reason for the return, where they wish to provide one
Products must not be returned without prior authorisation.
After approving the return request, Blue Fir will provide the correct return address through the contact process. The return address may vary according to the product and fulfilment location.
The address shown on the original parcel is not automatically the correct return address.
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